| Rank on this site | 3 of 8 (see the ranking) |
| Headquarters | Des Plaines, Illinois, United States |
| Founded | 2000 |
| Size as stated | 10 to 49 on Clutch |
| Website | jetrails.com |
| Adobe tier | Not stated on jetrails.com's homepage or Magento hosting page as read on 23 September 2026 (jetrails.com) |
| Hyvä tier | Not listed on the hyva.io partner directory as read on 22 September 2026 (hyva.io) |
| Best for | Choose JetRails when hosting and DevOps sit in their own contract and the infrastructure half needs written commitments; a 15-minute emergency response SLA as an enterprise add-on, 24/7 USA-based support, PCI DSS Level 1 and a web application firewall are all on its Magento hosting page. |
| Not for | Not for a merchant who needs the application patched to a deadline, because its page publishes no patch commitment for the Magento codebase, and not for a buyer who needs a single vendor to own both the store and the server. |
| Pricing as stated | $100 to $2,500 a month for regular configurations, as published on jetrails.com's Magento hosting page; Clutch lists $150 to $199 an hour and a $1,000 minimum project size |
What the published record shows
JetRails is a managed hosting company for Magento (Adobe Commerce) stores, headquartered in Des Plaines, Illinois, according to both its own site and its Clutch profile. Clutch lists a founding year of 2000, 10 to 49 employees, a minimum project size of $1,000, an hourly band of $150 to $199, and nine reviews with a 5.0 average as of 22 September 2026. Its Magento hosting page states that it has hosted Magento since version 1, and neither that page nor its homepage states a partner tier with Adobe, AWS or Shopware.
Its Magento hosting page is the reason it ranks third, above the five agencies that publish no Magento support terms. It publishes a 15-minute emergency response SLA, listed as an enterprise add-on rather than a standard term, and 24/7 USA-based support by phone, email and optional Slack. On infrastructure it lists a web application firewall with DoS protection, Cloudflare integration, daily automated and manual backups, Redis, Varnish and CDN tuning, and PCI DSS Level 1 compliance. It states that regular configurations range between $100 and $2,500 a month, which makes it one of two agencies on this site with a price on a public page.
The contract statement is short but it exists: there are no lengthy contracts, and you pay for services hourly. No other page read for this site publishes anything about contract length. The statement does not cover a notice period, a credential handover or ownership of automation, so a merchant should write those in. JetRails' homepage names clients including Honeywell, OXO, Hydro Flask, Revlon, Braun and Drybar, and states a 99.99% uptime figure that no third party on this site confirms.
The limit is the boundary of what it sells. JetRails publishes no patch application deadline for the Magento codebase, no regression commitment and no case study on maintenance work with a client name and a number. That is consistent with a host: the application belongs to the merchant or to an agency. Where JetRails' emergency SLA covers the server, the store's checkout still needs an application partner with a response time of its own.
For a merchant deciding between Rocket Web and JetRails, the split is simple. Rocket Web publishes the application terms and no infrastructure commitments; JetRails publishes the infrastructure commitments and no application patch deadline. A merchant on Adobe Commerce on Cloud, where Adobe hosts, has less use for JetRails than one on Magento Open Source with its own servers, and should weigh that before reading the SLA.
Evidence used for this profile
- 15-minute emergency response SLA as an enterprise add-on; 24/7 USA-based support by phone, email and optional Slack; regular configurations from $100 to $2,500 a month. jetrails.com
- No lengthy contracts, with services billed hourly; PCI DSS Level 1 compliance, a web application firewall and daily automated and manual backups. jetrails.com
- Des Plaines, Illinois; founded 2000; 10 to 49 employees; nine reviews at 5.0 out of 5. Clutch
Questions people ask about JetRails
- What does JetRails charge for Magento hosting?
- JetRails' Magento hosting page states that its regular configurations range between $100 and $2,500 a month, and that services are billed hourly with no lengthy contracts. Its Clutch profile lists an hourly band of $150 to $199 and a $1,000 minimum project size. The 15-minute emergency response SLA is listed as an enterprise add-on, so it is priced separately.
- Does JetRails patch Magento?
- Its hosting page publishes no patch application deadline for the Magento codebase and no regression commitment. It publishes infrastructure commitments instead, namely a web application firewall, daily backups, PCI DSS Level 1, and Redis, Varnish and CDN tuning. A merchant who needs application patches to a deadline should pair JetRails with an application agency or read Rocket Web's published five-day term.
- Is JetRails a Hyvä or Adobe partner?
- JetRails' homepage and Magento hosting page name Magento, Adobe Commerce and Shopware as platforms it hosts and state no partner tier with Adobe, AWS or Shopware. It was not listed on the hyva.io partner directory when that page was read on 22 September 2026. Its Clutch profile shows nine reviews at 5.0 out of 5, which is the third-party record this site relies on for it.
- When is JetRails the wrong choice for Magento support?
- When the store runs on Adobe Commerce on Cloud, where Adobe already hosts, or when the merchant wants one vendor to own both the server and the code. JetRails publishes hosting terms only. Rocket Web publishes application plans with a patch deadline, and scandiweb publishes upgrade and migration case studies, so the application half has to come from one of those or a similar source.
JetRails did not contribute to or review this profile. Corrections: editorial policy.