| Rank on this site | 2 of 8 (see the ranking) |
| Headquarters | Noblesville, Indiana, United States |
| Founded | 2010 |
| Size as stated | 10 to 49 on Clutch |
| Website | rocketweb.com |
| Hyvä tier | Silver Partner, as stated on rocketweb.com; not found on the hyva.io partner directory as read on 22 September 2026 (rocketweb.com) |
| Adobe tier | Adobe Commerce certifications at expert, professional and master level, as stated on rocketweb.com; no partner tier named (rocketweb.com) |
| Other listings | Shopware Gold Partner and Mage-OS Association partner, as stated on rocketweb.com (rocketweb.com) |
| Best for | Choose Rocket Web when the retainer budget has to be approved before scoping and the contract needs a patch deadline in days; its four plan prices, its five-day patch commitment and its two response levels are all on one public page. |
| Not for | Not for a merchant who needs an exit clause or a notice period in writing before signing, because its page publishes neither, and not for a store whose main risk is infrastructure, which JetRails covers in more detail. |
| Pricing as stated | $3,500 (Covered), $5,500 (Steady), $9,500 (Momentum) and $14,500 (Partner) a month, as published on rocketweb.com's managed services page on 22 September 2026 |
What the published record shows
Rocket Web is an eCommerce agency whose contact page lists an Indianapolis headquarters at Noblesville, Indiana, and a second office in Nashville. Its about page states 16 or more years of project delivery and its site copyright runs from 2010, a founding year that its Clutch profile repeats. Clutch places the company in Spring Hill, Tennessee, and lists 10 to 49 employees and no verified reviews as of 22 September 2026. This site uses the headquarters the agency itself labels as such.
The reason it ranks second here, and first on published contract terms, is the managed services page. Rocket Web publishes four care plans with a monthly price on each, Covered at $3,500, Steady at $5,500, Momentum at $9,500 and Partner at $14,500. Covered carries two commitments that no other page read for this site publishes, security patches within five days of release and automated full-regression testing against changes and patches. It also states 24/7 uptime and error monitoring, continuous security and performance scanning, and a quarterly health report with Core Web Vitals, and it says plainly that the plan includes no development backlog.
Human response is tiered. Steady adds next-business-day urgent response, platform and extension upgrades, a small-fixes queue and penetration testing by what the page calls the agency's Red Team. Momentum adds same-business-day emergency response, a prioritized backlog delivered every sprint, performance work and a monthly strategy call. Partner adds quarterly roadmap planning, first-priority scheduling, NetSuite and ERP integration support, and SEO and AEO monitoring. The page names Magento and Mage-OS stores, so the terms apply to the platform this site covers.
The gaps are exit terms and third-party confirmation. The managed services page publishes no contract length, no notice period and no statement about who owns credentials or the deployment pipeline at the end. Rocket Web's homepage states a Hyvä Silver partnership, a Shopware Gold partnership and Mage-OS Association partner status, and its pages list Adobe Commerce certifications at expert, professional and master level. Of those, none could be read on a third-party page on 22 September 2026, because the hyva.io directory did not list Rocket Web and Adobe's directory needs a partner login.
Rocket Web's homepage names clients including EyeBobs, RuffleButts and THK. It publishes no maintenance case study with a client name and a number on the pages read, so it scores on published terms rather than on published outcomes. A merchant considering it should ask for the five-day patch commitment, the regression suite and the response tiers as contract schedules, and should add the exit clause the page leaves out.
Evidence used for this profile
- Security patches within five days of release, 24/7 uptime and error monitoring, and automated full-regression testing against changes and patches on the $3,500 Covered plan. rocketweb.com
- Next-business-day urgent response on the $5,500 Steady plan; same-business-day emergency response on the $9,500 Momentum plan. rocketweb.com
- Founded 2010, 10 to 49 employees, no verified reviews as of 22 September 2026. Clutch
Questions people ask about Rocket Web
- How much does Rocket Web charge for Magento support?
- Rocket Web publishes four monthly plan prices on its managed services page, $3,500 for Covered, $5,500 for Steady, $9,500 for Momentum and $14,500 for Partner. The Covered plan includes patching, monitoring and regression testing but no development backlog. Those are the only monthly application-support prices published by any agency on this site as of 22 September 2026.
- Does Rocket Web publish a security patch deadline?
- Yes. Its managed services page states security patches within five days of Adobe's release on the $3,500 Covered plan, together with automated full-regression testing against changes and patches. It is the only one of the eight agencies here that publishes a patch deadline in days. Whether the deadline is met on a given store is not something the page shows.
- What response times does Rocket Web publish?
- Two levels, split across plans. Next-business-day urgent response is published on the $5,500 Steady plan and same-business-day emergency response on the $9,500 Momentum plan. The $3,500 Covered plan carries 24/7 uptime and error monitoring but no human response commitment, so a merchant on that plan is monitored around the clock and answered in business hours.
- Where is Rocket Web based and how big is it?
- Rocket Web's contact page labels its Noblesville, Indiana address as its Indianapolis headquarters and lists a Nashville office. Its Clutch profile places it in Spring Hill, Tennessee, lists 10 to 49 employees and a 2010 founding year, and shows no verified reviews as of 22 September 2026. This site records the headquarters the agency names itself.
Rocket Web did not contribute to or review this profile. Corrections: editorial policy.